All orders placed before 11.00 AM (CET) on a working day are usually shipped within the same day.

In busy sale periods, we do our very best to dispatch your order within 1-4 working days from the day you place your order.

We offer free shipping on all orders above 200 EUR.

Orders may be subject to import duties at your own expense. All fees regarding local customs, including handling, duties and taxes, will be sent to you directly from the courier.

1. Once your order has been dispatched, you will receive an e-mail confirmation. On the same day, you will receive a tracking number by e-mail sent directly from the courier.

2. STINE GOYA cannot be held liable for any delays caused by the courier or local customs.

3. The prices on the website are shown in the currency applicable to your country. Please use the 'shipping to' function in the menu if you want to change your country selection.

You can pay in the following currencies:

 

Euro (EUR)

 

 

 

Please note: The 25% Danish Sales Tax/VAT is not added to orders sent to a destination outside EU, but these orders may be subject to additional costs. Please see below for more information.

 

Prices do not include delivery charges.

4. Outside EU orders:

Orders sent to a destination outside EU may be subject to local taxes and/or import duties at your own expense. All fees regarding local customs, including handling, duties and taxes, will be sent to you directly from the courier.

5. All webshop orders are sent in sustainable STINE GOYA shipping bags made from recycled plastic. If you choose to return your order, please re-use the packaging. If not, please dispose of the packaging thoughtfully in plastic recycling bins in order for the plastic to be recycled again and again.

 

Postal fees on orders below 200 EUR:

 

Country	Postal fee on orders below 200 EUR	Transit time
Denmark	40 DKK	1 – 2 days
Within EU	Economy: 10 EUR Express: 15 EUR	2 - 4 days 1 day
Outside EU	Express: 16 EUR	2 - 3 days

 

 

We ship worldwide, but here are some selected shipping destinations:

 

Country	Postal fee on orders below 200 EUR	Transit time	Courier
Denmark	40 DKK	1 – 2 days	GLS Home Delivery / GLS Parcel Shop
Sweden	10 EUR  15 EUR	1 – 3 days 1 day	GLS Parcel Shop UPS Express
Germany	10 EUR 15 EUR	1 – 3 days 1 day	GLS Parcel Shop UPS Express
Norway	16 EUR 23 EUR	2 – 4 days 1 day	GLS Home Delivery UPS Express
United States	16 EUR	2 – 3 days	FedEx Express
Belgium	10 EUR  15 EUR	3 - 4 days 1 day	GLS Parcel Shop UPS Express
Netherlands	10 EUR 15 EUR	2 – 3 days 1 day	GLS Home Delivery UPS Express
Austria	10 EUR 15 EUR	2 - 3 days 1 day	GLS Parcel Shop UPS Express
France	10 EUR 15 EUR	3 – 4 days 1 day	GLS Home Delivery UPS Express

 

Delivery options

 

Denmark

Home Delivery

If you have chosen home delivery at check-out, your order will be delivered by GLS – usually within 24 hours of purchase at the provided address. If you are not there to receive the package, GLS will deliver it at the nearest parcel shop or pick-up point where you can collect it within 5-8 days. You will receive a notice from GLS with the new pick-up information.

 

Delivery to Parcel Shop

If you have chosen delivery to a parcel shop at check-out, your order will be delivered by GLS – usually within 24 hours of purchase. You can collect your package within 5-8 days at the chosen pick-up point.

 

Delivery to Business Address

If you have chosen delivery to a business address at check-out, your order will be delivered by GLS Business – usually within 24 hours of purchase.

 

Europe

Economy

If you have chosen economy delivery, your order will be delivered by GLS Home Delivery or GLS Parcel Shop within 2-4 working days. Once your order has been dispatched, you will receive an e-mail or text message notification from GLS with the scheduled delivery date. Via the notification you can request to change your delivery address, after which you will receive an updated notification. Your package will be delivered accordingly.

 

Express

If you have chosen express delivery, your order will be delivered by UPS Express within 1 working day at the address provided at check-out. If you have created an ‘Ups My Choice’ account, you will be able to choose between home delivery or delivery to a parcel shop.

 

Outside Europe

Your order will be delivered by FedEx Express within 2-3 business days at the address provided at check-out. If you are not there to receive the package, FedEx will perform 1-3 delivery attempts after which your parcel will be delivered at a parcel shop or sent back to STINE GOYA.